Actively offered product

AbakFlow

Name: AbakFlow
Brand: ITechMind

AbakFlow is a customer work center that organizes sales, communications, and operational activities in one place. It works with the AbakOfer and AbakProd applications, allowing data to flow between systems without manual retyping.

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Product overview

AbakFlow streamlines daily customer work. The system combines customer records, contacts, leads, sales opportunities, follow-ups, email/SMS communications, meetings, and activity history in one place.
The most important benefit: the team sees the customer's full context and always knows the next step.
AbakFlow isn't just a contact database. It's a CRM implemented around the team's workflow: customer, history, tasks, follow-ups, pipeline, and the next step after each important interaction.

Key areas

One customer card
Everything in one place: company data, contacts, leads, sales opportunities, emails, SMS, meetings, follow-ups, offers from AbakOfer, calculations from AbakProd, inquiries and orders from AbakFlow.
A dashboard that shows the work to be done
The dashboard isn't just a report. It's a list of things that need to be handled: outstanding follow-ups, today's tasks, unassigned messages, meetings, communication, and connections to Abak applications.
Integrations and automation
AbakFlow has an API prepared for: importing and exporting customers, exchanging leads, reading the pipeline, recording events, handling email, handling calendar, handling SMS, working with n8n, secure operation.
Security and control
Everything can be assigned to specific users, integrations are controlled, and problems are easy to diagnose.